Chat conversations are logged for service quality. Chat can make mistakes.
You can cancel your subscription at any time, and there is no cancellation fee.
Visit your account page at lookuphound.com/account, which will open your billing portal where you can cancel in one click. Once you cancel, your subscription remains active through the end of your current billing period — you'll keep your remaining searches until that period ends, and you won't be charged again.
If you'd prefer to cancel by email, you can also write to support@lookuphound.com from your account email address and request cancellation, or use our 24/7 online chat.
If you've forgotten your password, go to lookuphound.com/login and click 'Forgot password?'. We'll email you a reset code so you can set a new password.
If you've forgotten which email address you used to sign up, or you no longer have access to that email, please contact support@lookuphound.com from any address and we will try to help.
LookupHound is a reverse phone lookup service at lookuphound.com. Charges from LookupHound appear on your statement as LOOKUPHOUND.COM/HELP — the address of this page.
If you signed up at lookuphound.com, you have a paid LookupHound subscription that auto-renews monthly until you cancel it.
You can cancel your subscription at any time at lookuphound.com/account. Visit your account page to open the billing portal and cancel in one click, or use our 24/7 online chat for immediate help. See “How do I cancel my subscription?” above for full details.
If you do not believe you signed up for a LookupHound subscription, see “I see a charge but I never signed up” below.
If you do not recognize a charge from LookupHound on your card statement, please contact support@lookuphound.com or use our 24/7 online chat.
LookupHound aggregates information from publicly available records, telephone directories, and other third-party data sources — including consumer indexes, phone directories, and address databases. The information is not collected from our users; it is compiled from external public sources.
Free lookups return basic information for any valid U.S. phone number. Premium lookups, available to paid subscribers, return enhanced subscriber information that may include names, addresses, and other publicly available data.
Because this information comes from public records and third-party sources, it may sometimes be incomplete, outdated, or contain errors. We do not independently verify each record, and search results should not be relied upon as the sole basis for any decision.
If your phone number appears in our search results and you'd like it removed, you can submit a removal request through our self-service opt-out page at lookuphound.com/opt-out.
The process:
Once removed, the number will not reappear in our results.
Please note: this process removes the phone number from LookupHound's own search results. We are unable to remove information about you from databases operated by third parties.
If you'd prefer to submit a removal request by email, you can also write to support@lookuphound.com with the phone number you want removed and your full name.
No. Searches conducted through LookupHound are confidential, and the person whose number you look up is not notified, contacted, or alerted in any way.
If you'd like to fully delete your LookupHound membership and remove your account information from our records, please email support@lookuphound.com from the email address associated with your account and request deletion. We'll process the request within a reasonable timeframe.
Account deletion is different from cancellation. If you simply want to cancel your membership, you can cancel anytime through your account page at lookuphound.com/account — see 'How do I cancel my subscription?' above. Cancellation stops your subscription so you're not billed again.
Account deletion is also different from removing your phone number from LookupHound search results. If your concern is that your own phone number appears in our directory, please visit our opt-out page.
Many requests can be managed at lookuphound.com/account or via chat on this page. If you still need help, you can reach LookupHound Customer Care through any of the following:
No. LookupHound is not a Consumer Reporting Agency under the Fair Credit Reporting Act. The Services may not be used for credit, employment, tenant screening, insurance, education, or any other purpose covered by the FCRA. Any such use is prohibited and may result in account termination.
Free lookups return basic information for any valid U.S. phone number — no account required. Premium lookups, available with a paid subscription, return enhanced subscriber information that may include names, addresses, and other publicly available data. Free lookups do not return names.
Not every phone number has matching information in our data sources. Numbers may be too new, unlisted, prepaid, or otherwise absent from the public records we aggregate. When this happens, the search still counts as completed. We continue to refresh our data, so trying again later may yield different results.
No. LookupHound only returns information from publicly available records and third-party data sources. We do not access private text messages, call logs, GPS data, real-time location, social media accounts, or any private communications. We are not a tracking service.
No. LookupHound is fully web-based and works on any modern mobile browser — no app installation required.
Visit lookuphound.com/account to open your billing portal, where you can add or update your payment method securely.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) along with Apple Pay, Google Pay, Cash App Pay, Klarna, and Amazon Pay. Payments are processed securely through our third-party payment processor.
LookupHound does not facilitate outbound contact. We return information from public records — we do not message or contact anyone on your behalf.
